RETURN & REFUND POLICY

Business Name: TRENDS GLOB LIMITED
Company Number: 16545830
Registered Office: 124 City Road, London, EC1V 2NX, United Kingdom
📞 Phone/WhatsApp: +44 7727 753199
📧 Email: help@trendsglob.com | contact@trendsglob.com
🌐 Website: www.trendsglob.com

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✅ 30-DAY RETURN POLICY

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible:

• Items must be unused, unworn, and in original packaging

• All tags, labels, and seals must be intact

• You’ll need your receipt or proof of purchase

Returns sent without prior request or approval will not be accepted.

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📬 HOW TO START A RETURN

To begin the return process:

1. Email us at contact@trendsglob.com or help@trendsglob.com

2. Include your order number, reason for return, and photos if applicable

3. Once accepted, we’ll send you a return shipping label and instructions

4. Ship your item using a trackable courier service

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📦 RETURN SHIPPING

• Return shipping is at the customer’s expense unless the item is defective or an incorrect item was sent

• Items must be returned within 7 days of return approval

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🛠️ DAMAGES AND ISSUES

Please inspect your order upon arrival.
Contact us immediately if:

• The item is defective, damaged, or

• You received the wrong product

We will resolve the issue promptly by offering a replacement or refund.

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❌ NON-RETURNABLE ITEMS

We do not accept returns on the following:

• Beauty, skincare, or personal care products (once opened)

• Underwear, socks, or swimwear

• Custom or personalized products

• Perishable goods (e.g. food, plants, flowers)

• Hazardous materials, flammable liquids or gases

• Gift cards and sale/clearance items

• Opened vitamins or supplements

ℹ️ Please contact us before placing an order if you have any concerns about item eligibility.

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🔁 EXCHANGES

We do not offer direct exchanges.
To get a different item, please return the original and place a new order once your refund is processed.

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🌍 EU 14-DAY COOLING-OFF PERIOD

If your order is being shipped to the European Union, you have the legal right to cancel or return your order within 14 days, for any reason, without justification.

To qualify:

• The item must be unused, unworn, with original packaging and proof of purchase

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💸 REFUNDS

Once your return is received and inspected, you will get a confirmation email.
If approved, your refund will be processed to your original payment method within 7–10 business days.

Please allow additional time for:

• Bank/credit card processing delays

• International transfer clearance (if outside UK)

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at contact@trendsglob.com

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🧾 NEED HELP?

📧 Email: contact@trendsglob.com
📞 Call or WhatsApp: +44 7727 753199
🕐 Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (UK Time)